Virgin Casino – Play with the Brand You Trust
Sir Richard Branson’s Virgin Group—the same folks who operate Virgin Atlantic Airlines and Virgin Records—set up Virgin Games in 2004. As a wholly owned Virgin company, Virgin Casino ensures that every visitor has the opportunity to experience online play in the unique Virgin way.
The Virgin brand stands for value for money, quality, innovation, fun and a sense of competitive challenge, so it’s no surprise that you find these characteristics in abundance on the gaming web site. Whether you prefer the latest Las Vegas-style slots, innovative Blackjack variations, fast-paced roulette or going for huge jackpots at Keno or progressives, you will find all the action you are looking for here.
The goal at Virgin Casino is to create a range of games that’s suited to every taste. If for any reason you don’t see a game on the site that you love to play, just give the Customer Support Team a shout. With offices based in Guernsey and the UK, Virgin Casino makes customer service a priority and contact easy via free phone, call back, email or live chat, 24/7.
Honesty and fairness are the bedrock of Virgin Casino, who know that players expect nothing less. Plus they’ve added something unique among gaming sites—the ability to earn V*Points when you play. Accumulate them the same way you would collect your air miles, and then swap them for Virgin goods, including free air travel. It is also possible to win Virgin prizes in regular promotions as well as points and cash.
So whether you’re playing online for hard currency or just for the fun of it, don’t miss the opportunity to enjoy yourself the Virgin way. Sign up now and let the Games begin.
Financial Service Options
Currency – Virgin Casino operates all of its games in British Pounds Sterling. Deposits made in other currencies are converted to pounds for play. The following conversion rates are used when making deposits in other currencies:
£1 = €1.20, and £1 = $1.40. NETeller may charge a fee to convert exchange rates. Players are responsible for checking on the NETeller site to see if they will be affected.
Deposits – First-time depositors have the opportunity to choose whether to deposit with a credit/debit card or use a NETeller account. All major debit and credit cards are accepted (except those issued in countries where on-line gaming is illegal such as American Express, JCB or Diners Club). The minimum you can deposit is £5 and the maximum is £2,000, or £50 for unverified accounts. Provisions may be made to deposit greater amounts upon request. Only one payment method may be registered per account. For legal reasons Virgin Casino must verify identity before allowing anyone to deposit or play for cash. Verification means confirming age, name and address, usually electronically, against public records. In some cases, additional documents may be required. .
Withdrawals – To make a withdrawal, simply go “My Account” and click on “Withdraw.” Enter the amount desired. The minimum is £5 and the maximum is £2,000 a day. A withdrawal may be made after verification. Be aware that it could take up to 72 hours for the withdrawal to be processed as security checks are conducted to ensure account safety. There are typically no charges for withdrawing funds.
Payment Methods – The following list indicates the primary methods of making a deposit at Virgin Casino:
● Maestro
● MasterCard
● NETeller
● Solo
● Switch
● Visa
● Visa Delta
● Visa Electron
Types of Wagers Accepted
● Bingo
● Keno
● Poker
● Slot Machines
● Table Games
Languages Supported
Virgin Casino’s language is English.
Mailing Addresses
For Virgin Casino & Bingo
Virgin Games Alderney Limited
Victoria Street
Alderney, GY9 3TA
For Virgin Poker
Virgin Games Malta Limited
“Abacus”, Suite 2
Psaila Street
St Venera
Svr 9017, Malta
For Virgin Games
Virgin Games Guernsey Limited
Canada Court
Upland Road
St Peter Port
Guernsey GY1 3BQ
Site Owner Address
Virgin Games
3rd Floor
Landmark House
London, England
United Kingdom W6 9RD
Why Choose Virgin Casino?
When Sir Richard Branson makes you an offer, how can you refuse? As a Virgin company, Virgin Casino has everything going for it that the Virgin Group can bring to bear. That means can be sure that playing here is all about having fun in that characteristic Virgin way.
Or if you won’t take a knighted Englishman’s word for it, how about Hitwise, one of the world’s leading online competitive intelligence services. Each quarter, they recognize the Top Ten websites across each industry that’s monitored, giving to the best of the best a Top Ten award.
Well of course Virgin Casino’s got one of them. From January through March, 2008, www.virgingames.com was ranked #4 in the Hitwise United Kingdom “Gambling – Games” industry, based on monthly average market share.
And if awards don’t turn your head, then consider the straightforward facts. Based upon merit alone, you have every reason to choose Virgin Casino:
128 bit SSL encryption keeps your information and transactions safe and secure – guaranteed.
Responsible gaming is promoted, so you can manage your own personal limits for stakes, withdrawals, deposits and length of play.
The suite of games here is fantastic, and it is growing all the time, including some of the world’s top titles.
Your loyalty will be rewarded in true Virgin style, through the highly competitive V*POINTS loyalty program.
Earn V*POINTS every time you play.
Exchange your V*POINTS for cash or Virgin Atlantic Flying Club Miles as well as lots of other Virgin products and services.
It’s a Virgin company, so you know you can trust it.
If it’s great promotions you’re after, you are going to love the 100% sign-up bonus you’ll receive when you first start playing. Weekly and monthly cash offers are among the best in the business.
Of course, there is a competitive VIP programme for high rollers. Huge jackpots are available on the latest progressives, too. And last but not least, there is a friendly and helpful Customer Support Team available to assist you 24 hours a day, 7 days a week.
Then again, you’ve come to expect nothing less of the Virgin brand, haven’t you? So come see what Virgin Casino is made of. You’ll be ever so glad you did.
Bonuses & Promotions at Virgin Casino
To get you off to a rollicking good start, Virgin Casino wants to double your first deposit—up to £100. Then, you can take advantage of daily promotions that double your loyalty rewards, give you cash back, or increase the amount of your reload deposits. There a tournaments and special newsletter subscription promotions, too, so be sure to take advantage of all the great Virgin extras once you begin your play at Virgin Casino.
100% Welcome Bonus
All new players are eligible for this generous “double your money” bonus right at sign up. Simply open a Virgin Games account by following the “Register now” link on the web site. Once you have set up your account, you will receive a 100% Welcome Bonus up to £100 on your first deposit (minimum £5). As you play at Virgin Games your bonus will get released as cash into your account in £10 increments as you earn it. The 100% Welcome Bonus can be earned by playing at Virgin Casino, Virgin Bingo and Virgin Poker. NOTE: You must meet the total wager criteria for the 100% Welcome Bonus within 90 days of making your first deposit, whereafter the bonus will be revoked.
V*POINTS
Your loyalty is rewarded every time you play for cash at Virgin Casino. You’ll earn V*POINTS that you can exchange for lots of Virgin extras. What exactly can you do with your V*POINTS? Use them for Virgin Vouchers and buy a wide range of goods, from Virgin Cosmetics to Virgin Jewellery. Give yourself a Virgin Experience, such as rally driving or a relaxing spa day. Of course, you can get cash back, too, or make a donation to charity through Virgin Unite. Every time you login to Virgin Casino, you’ll be able to access your V*POINTS and see what you’ve earned. Each V*POINT is worth 1p in merchandise or services. Best of all, you can convert the points to your Virgin Atlantic Flying Club account at a rate of 1 V*POINT equals 1 Flying Club mile. Redeem the Flying Club Miles for international flights to the United States, the Caribbean, Africa, the Middle East, India, the Far East and Australia.
The £50,000 Reel Heist
This periodic promotion puts £50,000 up for grabs. To get you share of the loot, play a selection of popular slot games during the promotion period. Depending on how much you wager each day, you can earn between £5 at Tier 1 and £100 at Tier 6. Payouts are made directly to your account over a period of 14 days. With the top increments set at up to £100 a day, you can haul in £1,400 in two weeks. The minimum qualifying wager per day is £175 and the maximum is £3,500.
Monday is Funday
Shake of those Monday blues. Grab yourself a £10 bonus on Mondays, just by depositing £10 or more and play though your deposit 35 times. To qualify, be sure to log on to “My Account” and click the “Register a Bonus” link. Then, enter the bonus code: funday. NOTE: Offer excludes an individual’s first ever deposit made at Virgin Games where they would qualify for the 100% Welcome Bonus.
Blackjack Attack Tuesday
How much of Tuesday’s £500 pool belongs to you? Play any blackjack game on the promotional day, and if you are among the players that wager the most on that day, you will receive your share: £100 for two 1st place winners, £50 for four 2nd place winners and £20 for five 3rd place winners. All winners are published on the Big Winners page on the Wednesday following each of the Blackjack Attack promotion and will appear for seven days.
Midweek Mayhem
Wednesday is cash back day at Virgin Casino. You will get 20% back—up to £25—on losses when you play on promotional Wednesdays. Be sure to register the special bonus code: mayhem. NOTE: You can only qualify for this offer once you have completely earned any bonuses currently active in your account.
Bag a Bonus Thursdays
Bag yourself a cheeky £20 bonus on Thursdays when you play Slots, Instant Win Games or Keno. Be sure to register the special bonus code: bagit. Your minimum single deposit must be £20 or more, and then play through your deposit 35 times to get the £20, NOTE: Some game exclusions apply; offer excludes an individual’s first ever deposit made at Virgin Games where they would qualify for the 100% Welcome Bonus.
Double V*POINT Friday
At Virgin Casino you get rewarded with V*POINTS every time you play, which you can then exchange for cash or a range of exciting Virgin goodies. And on promotional Fridays, you’ll get double V*POINTS on whatever game you play, all day long. That means twice the cash, Flying Club miles and vouchers.
Slots Weekend
When you hit the slots on promotional Saturdays and Sundays, you can receive a 50% deposit bonus up to £50. Be sure to register the special bonus code: slots
Make a single deposit of £10 or more, and play though your deposit 20 times on selected slot games. NOTE: Some game exclusions apply.
Reload Bonus
Make your first deposit for the month and you can pick up a 50% cash match bonus up to £75. To qualify, be sure to register the special bonus code: reload. Make a single deposit (minimum £10) during the promotional period, and play through your deposit 20 times. NOTE: Some game exclusions apply; this offer excludes an individual’s first ever deposit made at Virgin Games where they would qualify for the 100% Welcome Bonus
Weekend Whopper
Every weekend, Virgin Casino will run some great offers. To take part in these, you need to be subscribed to receive Virgin Casino newsletters, which is as easy as sending an email to promotions@virgingames.com. Alternatively, you can activate your subscription from within the Profile tab of the My Account section when you are logged in for cash play.
Tips on Getting Started
Opening your Virgin Games account couldn’t be easier. All you need to do is complete the simple online registration form and click “Sign me up.” As soon as your account has been created, you will get a confirmation message on the screen and you’re away.
There is no download required at Virgin Casino, so you can jump right into any game you like. Get familiar with the rules, the pace and the payouts. You can start playing for free straight away, or if you want to play for real, simply make a deposit and you’re good to go.
That’s when the great bonuses start to come into play. You’ll receive a 100% Welcome Bonus, worth up to 100, just for making your initial deposit. Them, be sure to register for the incredible daily, weekly and monthly promotions that are available. Just enter the relevant bonus code through the “Register a Bonus” link from “My Account” on the Virgin Casino web site.
Not unlike the rest of the Virgin Group, Virgin Casino figures you deserve to be treated special when you are a loyal customer. That’s why you’ll be automatically enrolled in the V*POINTS programme from Day One. Almost immediately, you will start getting more rewards back from your play. Earn points that can be exchanged for cash or a range of exciting Virgin goodies, including free air flights to far away destinations.
If you ever have a question, your first choice for contact should be the “Live Support” link that appears on every web page. Click it, and you’ll have immediate real-time access to a member of the Customer Support Team. The pop-up window works just like a chat room. You’ll have all the answers you need in just minutes.
Then, it’s back to the games, for more fun, more winnings, and more piling up the V*POINTS. And don’t forget to give Virgin Bingo and Virgin Poker a go, too. They are all interlinking to your single Virgin Casino account.
All of the games at Virgin Casino are available to play for free at any time. Simply providing and email address is sufficient. Click on the Play for Free button under any Game Preview. No downloads are required.
Then, if after practicing at your leisure you decide you want to play for cash, you can either log in (if you are an existing member) or click to open a funded account and register for real money play.
Go ahead an browse around. You’ll find lots of variations on slots, blackjack, and roulette. The jackpots are huge and the Keno payouts high, too. In fact, the progressive games are the most alluring games in the casino. They allow any player the chance of winning a life-changing fortune.
Taking Virgin Casino by storm is the new MegaJackpots® series of progressive-style games. They feature the hugely popular Monopoly and Cluedo brands. All MegaJackpots® games are multi-line, multi-coin, multi-currency and multi-denomination and boast the largest online start and reset Jackpot value of £1,500,000.
Or look into the Virgin Bingo and Virgin Poker sites for even more ways to enjoy your time online. There’s so much more fun to be had when you play with Virgin.
Table & Poker Games
Three Card Poker
Play the hot new game sweeping through casinos with three ways to play and four ways to win. Go head-to-head with the dealer and raise your ante on strong hands. Don’t forget the Pairs Plus special bet and win anytime you are dealt a pair or better.
Three Card Poker – PS
Standard 3-card poker has been given a once over and the graphics are looking better than ever. A Straight flush pays 35-1.
Multi-Hand Three Card Poker
This is the most popular 3-Card Poker game and with good reason. Great graphics and Multi Hand play.
Lucky Draw Poker
If you’re a Video Poker fan you’re bound to enjoy Lucky Draw Poker. The game pays Jacks or better.
Ten Play Poker
5 card draw poker with the added feature that you can play up to ten hands at once.
Three Card 2nd Chance Poker
Turn a weak hand into a winner with this exciting 3-card game by doubling your initial bet to receive a new hand.
Lucky Draw Jacks or Better
This is Multi-hand Poker. Blast your way to a winning hand. Royal Flush wins x 16,000.
Texas Hold’em Shootout
All in pre flop? This is Texas Hold’em Poker for the casino. A true game of skill, can you beat the house?
Ten Play Bonus
Ten chances to win. Bonus Poker offers higher payouts for four-of-a-kind.
Texas Hold’em Bonus
Single player Hold’em is taking Vegas by storm in this fast-paced, heads-up game against the dealer.
Ten Play Joker Poker
Ten chances to win. Add a Joker for variety. 5 of a kind pays a top prize of x 4700 per hand.
Lucky Draw Joker Poker
This is also Multi-hand Poker. Add a joker for variety. Five-of-a-kind pays a top prize of x 16,000.
Caribbean Stud Poker
Pit your hand against the dealer. The best 5 card hand wins the pot. A royal flush pays 200/1.
Phantom Belle Bonus
Single-hand Poker. Bonus Poker offers higher payouts for a Royal Flush (x4,000).
Phantom Belle Jacks or Better
Single-hand Poker. Jacks or Better wins. Top prize is x 4,000 for a Royal Flush.
Phantom Belle Joker
Single-hand Poker. Add a Joker for variety. Five-of-a-kind pays a top prize of x 4,000.
Wan Doy Pairs Poker
Wan Doy Pairs Poker is similar to the very popular Three Card Poker. Jackpot bets pay 10,000 times stake.
Baccarat
Back yourself or the banker in this all time classic. The closest to 9 wins and a tie pays 8 to 1.
Slots
Rainbow Riches Win Big Shindig
Pots of golden Irish luck await you in Rainbow Riches®, the most popular casino game in UK history.
Transformers
Transformers: Ultimate Payback™ explodes with powerful features that can transform you into a winner.
Dungeons & Dragons
Descend into the Dragon’s Cave and uncover up to 180 free spins and a 20x multiplier as you fight to survive.
Battleship Search and Destroy™
Command your crew to victory with 25 paylines, stacked wilds and 2 exciting bonus rounds. Search & Destroy.
Cleopatra
Cleopatra features 15 or more free spins at 3 times their normal value with a possible £50,000 jackpot.
Pyramid
The 50,000 Pyramid is one of the most popular games. Keep your eye on the Winner’s Circle & win up to 50,000.
Da Vinci Diamonds
It is Renaissance elegance combined with 20 paylines, up to 300 free spins and the Tumbling Reels feature.
Wolf Run
Let the power of the wolf lead you to a fortune with 40 paylines, Stacked Wilds and amazing Free Spins.
Triple Fortune Dragon
Triple your fun by retriggering up to 360 free spins and MultiWay® wagering with 243 ways to win.
Monopoly with Pass GO Bonus
Here’s a 5-reel slot version of the world’s favourite game. Collect Property Deeds and go to Jail for rich awards.
Lil Lady
Catch the Lil Lady bug with 5 reels, 40 lines, free spins and stacked wilds. Fans of Wolf Run will approve.
Cleopatra II
Cleopatra II features up to 20 free spins a 50x multiplier with retriggers. It’s a treasure fit for a Pharaoh.
Capt Quid’s Treasure Quest
X Marks the spot in the greatest treasure quest ever. 15 bountiful pay lines means 15 opportunities to win big.
Elvis a Little More Action
Get lots more action with 50 paylines of pulse-pounding excitement, stacked wilds and more.
Elvis Multi-Strike
The King of Rock & Roll is now the King of Casino Games. It’s like playing 3 slots in 1 with great features.
Enchanted Unicorn
Another Vegas favourite, this 5 reel, 20 line slot game features fairy tale symbols and pays up to 65,000 credits.
Vegas, Baby.
Where can you get 20 paylines of hot slot action straight from the Strip? Vegas Baby. That’s where.
Monopoly Here and Now
Now you can own it all with a 20-payline slot celebrating 70 years of the world’s most popular board game.
Cluedo
This frighteningly-fun slot game combines the fast-paced play of 15 paylines with a gripping “Who Won It?” bonus round.
WOF Triple Action Frenzy
This 15 line slot makes you the star in the world’s most famous game show. Solve puzzles and spin that wheel.
Wheel Of Fortune
It’s Las Vegas from your own home. Spin that wheel and win. Don’t miss the exciting bonus rounds.
Texas Tea
With 2 bonus features and a gamble option, this popular 9-line slot can win you up to 100x your total bet.
Five Times Pay
Play one of the world’s most volatile 3 reel classics where you can pocket £75,000. The Five Times Pay symbol matches any other symbol on the payline and multiplies any corresponding award five times. Two Five Times Pay symbols on the payline earn you 25 times the standard award amount (except for the “Any Two Five Times Pay” award). Get three Five Times Pay symbols on the payline and you win the top award.
Double Diamond
Play one of the world’s most popular 3 reel classics and grab yourself a £12,500 win.
Jeopardy
Jeopardy is a brand spanking new 5 reel slot game packed full of bonus features and jackpots. Based on the popular TV game show.
Three Reel Hold-Up
This is a classic 3 reel slot game themed on a comic book caper, complete with “wise guys,” and car chases.
Roulette
3 Wheel Roulette
Roulette, the most popular casino game in Europe, just got three times better.
Roulette – PS
A casino favourite with the option to save your betting patterns. If Roulette’s your game this is the game for you.
Roulette
Red or Black? Odd or Even? Place your bets, spin the wheel and let lady luck work her magic.
Double Bonus Spin Roulette – PS
When the ball lands in the extra-wide Yellow Bonus well you get 2 free chances to win on any standing bets.
Double Bonus Spin Roulette
Play Roulette with our double bonus spin feature and win free spins when the ball lands on the bonus number.
Roulette with Hot Streak Bonus
Roulette with a 25,000 X stake payout? This is a gaming first that combines a jackpot with classic Roulette.
Blackjack
Vegas Blackjack with 20+ Bonus
Loved by experts and beginners alike. Win up to 30:1 on a Blackjack with the new 20+ Bonus Award.
Multi-Hand Blackjack – PS
The player suite games combine top draw graphics with classic games. Play Multi Hand Blackjack in style.
Table Blackjack
If it’s no frills, basic blackjack you’re after, one hand, you against the dealer – this is the game for you.
Blackjack with Hot Streak Bonus
This is Blackjack with a red hot twist. Place a side bet and win up to 6 times your stake.
Power Blackjack
The version combines two powerful features that both novice and experts will love.
European Blackjack – PS
Blackjack European style. In other words the game uses 6 decks and shuffles after each hand.
Double Attack Blackjack – PS
Command the Blackjack table with powerful new features. With such an arsenal, victory may soon be yours.
Multi-Hand Blackjack w/ sidebet
Why play one box when you can play 3? Multi Hand gives you the chance to play… well, Multi Hand.
21+3 Blackjack – PS
Like Blackjack and 3 Card Poker? Play both in this unique 21+3 game with a bonus payout on a side bets.
Instant Win & Keno
Monopoly on a Roll
It’s the world most popular board game, online. Place bets on your favourite properties and roll the dice.
King Keno
One of the most popular games on the Vegas strip, King Keno is a classic. The more you match, the more you win.
Multiplier
Multiplier is the ultimate blend of simplicity and excitement. You can set your own chances of winning, nice.
Krazy Keno Superball
A bingo player’s delight. Pick from one to ten lucky numbers and watch them fly out our Krazy hopper.
Underground Hi-Lo
Mind the gap. Join Mel on a tour of the Underground and win up to £25,000.
Bingo Keno
See how many of the 15 numbers you can match. A perfect card wins a cool x 500,000.
Mel Hi-Lo Golf
Join Mel on the golf course for a round of Hi-Lo. Swing the club, choose Hi or Low and win big.
Hi-Lo Classic
The original cash accumulator game that started it all. Just guess if the next number to be drawn to win.
Down the Hatch Hi-Lo
Spend the night in the boozer and walk out with your pockets full. Bet Hi or Low and drink up.
Goal. Three2Win
Match three of the same number to win up to 500,000 credits. All you have to do is play a little footie.
Hi-Lo Techno
The futuristic cash accumulator game that is simple, super modern and great fun to play. Game on.
Jackpots
MegaJackpots Cleopatra
Cleopatra, one of the most popular slot games of all time, now has jackpot treasures that would make even a Pharaoh blush
MegaJackpots Monopoly
Monopoly with Pass “GO” Bonus™ features two bonus opportunities plus the largest Jackpot ever.
MegaJackpots Cluedo
Win up to 180 free spins playing in the Mystery Bonus plus millions if you hit the Jackpot.
Rules for Wagering on Virgin Casino
The Virgin Games Terms and Conditions contain information that players need to read and accept if they want to access or use any of the suite of Virgin Games online and interactive gaming products and services, including those offered at Virgin Casino, Virgin Bingo and Virgin Poker. You can view the official Terms & Conditions in their entirety by clicking on the footer located on the pages of the web site, or by opening your browser directly to: http://www.virgingames.com/termsandconditions.aspx?terms=casino.
There three main sets of terms, namely:
- General Terms and Conditions, which apply to all aspects of the Virgin Games services;
- Product-Specific Terms, which are organised by reference to the actual gaming products and services being used by the player; and
- Game Rules or House Rules for individual products.
All Terms & Conditions should be read with other Virgin Games policies, such as the Privacy Policy, Responsible Gambling Policy, and terms related to My Account. Players are always encouraged to print out and store a hard copy of the Terms and Conditions for their records. The checklist below includes the major points, but it should not be mistaken for the official Terms and Conditions posted on the Virgin Games website(s):
- Players must be over 18, or meet the legal age for gambling in their country of residence and acknowledge that it may be an offence to participate in gambling if they are under 18 or the legal age in their country.
- Players are responsible for ensuring compliance with applicable local or national laws before registering, and they acknowledge that there may be specific laws in their country, place of residence, or the place from which their bets or wagers are offered, which prohibit gambling.
- Players may not access or use the Virgin Games Service from within a jurisdiction that prohibits such access or use or if they are citizens of a nation state that prohibits its citizens from participating in gambling (including, without limitation, the United States of America and its territories and dependencies).
- Each player must open a Customer Account that will enable participation in the various products provided on the Virgin Games Service.
- Any credit card, charge card or other method of payment that a player submits in connection with opening a Customer Account or at any later time for use on an Account must be his/her own and in his/her name.
- Only one Customer Account is permitted per Customer.
- Players must not allow any other person (including, without limitation, any person under the required age for gambling) to use their Customer Accounts, accept any prize, or participate in the Virgin Games Service under any circumstances.
- Virgin Games may supply the information given by the player to authorised third parties to confirm identity and/or card details; they will check any details disclosed to them against any databases (public or private) to which they have access and will keep a record of that check.
- Players will not be able to open or in some cases use accounts or withdraw any winnings until the verification process has been satisfactorily completed both in relation to identity, card details and age.
- For security purposes as well as the player’s protection, telephone calls, emails and live support chats to the customer services teams may be recorded and monitored.
- Virgin Games do not allow any transfer of funds between Customers.
- Virgin Games do not charge for deposits by bank transfer, debit or credit cards, although players should note that some credit card companies categorise gambling transactions as “cash” and may levy a fixed and/or interest charge from the date of payment.
- Virgin Games reserve the right to charge a reasonable commission on any currency exchanges taking place; currency exchange rates are calculated in accordance with a daily rate provided by www.xe.com.
- Virgin Games do not operate credit accounts; players may bet or wager up to the amount deposited in their Customer Account by using one or more Virgin Games Products.
- Customer Accounts not accessed or used for a continuous period of twelve calendar months shall be deemed to be dormant or inactive; any Customer Account deemed to be dormant or inactive will be administered in accordance with applicable laws or regulations
- A bet or wager is deemed to be valid only following electronic confirmation of acceptance—only then is it lodged in the servers.
- All information is dealt with in accordance with Privacy Policy which describes how personal information is handled and protected in compliance with relevant Data Protection laws and regulations affecting operations.
- Players are responsible for their use of chat/community rooms and must undertake to comply with chat/community room rules; Virgin Games reserve the right to remove such rooms totally or to block access to such rooms for any customer at any time.
- All chat must be in English or the language specific for any specially designed language games; players may only chat in a way that would be appropriate in a face-to-face meeting—any foul, abusive or inappropriate language will not be tolerated, nor will any actions taken to harass, threaten or embarrass other customers.
- Chat/community rooms are supervised and that all conversations in such rooms will be logged and recorded; any suspicious chats will be reported to the relevant authorities.
- Bonuses may only be used in conjunction with the Virgin Games Products specified when the bonus is offered or awarded.
- All ownership rights and all copyright and other intellectual property rights for trade marks, trade names, domain names, logos, pictures, design, graphics, photographs, animations, videos, music, audio, text and other content used in the Virgin Games sites and software are owned by Virgin Games or its licensors; players have no right title or other interest in any such items except as expressly stated in the Terms and Conditions.
- Players may not sublicense, assign or transfer the licence they have been granted, or rent or lease or part with the whole or any part of such licence; they may not transfer, copy, reproduce, distribute, exploit or make any other use of material on the Websites.
Technical Issues & Tools
The Virgin Casino’s software for casino games, the bingo room and the gaming site was developed by WagerWorks and licensed in Alderney. As the online subsidiary of International Game Technology (IGT), WagerWorks is a premier provider of game content for online, mobile and interactive digital television. They provide proven technology that complies with the highest industry standard of regulatory compliance, while designing online casino games for optimal online performance.
Virgin Bingo is a bingo room and casino that employs Virtue Fusion software, also licensed in Alderney. No download is required to place a wager. Virgin Poker, on the other hand, is a downloadable poker room, utilising Boss Media software licensed in Malta. It belongs to the International Poker Network operated by Boss Media.
Every aspect of Virgin Games software is certified and audited. The games are guaranteed to be fair. Virgin Casino has no influence on the outcome of any game. Other independent companies are brought in to make sure everything is working well and meets strict standards, as set by the Alderney Gambling Control Commission.
The system requirements for optimum use of Virgin Games software are as follows:
Browsers – Internet Explorer 5.5 and above, Mozilla Firefox 1.5 and above, or AOL 7.0 and above
Plug-ins – Flash 9 or above
Operating System – Windows Vista, XP, XP Pro or Windows 98 or 2000
Hardware Minimum – Pentium III, most AMD processors, 600 MHz, 80 MB physical memory
Virgin Casino Customer Support
The Virgin Casino Customer Support Team is available to assist you in any way they can. The Help Service is open for enquires 7 days a week, 24 hours a day, 365 days a year. There are four convenient ways to make contact:
Email – The members of the team respond to all emails individually, and they can usually do so within two hours. The dedicated email address for customer support is help@virgingames.com. Additionally, the V*POINTS team can be contacted via email for speedy answers any time at vpoints@virgingames.com.
Telephone – For customers calling from within the UK phone, a free phone number is offered: 0800 915 6060. Callers from outside the UK can dial direct: +44 208 237 1590 (toll number).
Call Back – From anywhere in the world, customers may request a call back to their phone number of record. Simply click on the “Call Back” link at the bottom left of the homepage and complete the pop-up form that will appear. Calls are returned almost immediately.
Live Support – Instant live online support is provided by the Customer Support Team via a live web chat window. It works just like most instant messenger software and has that same familiar feel. Simply click on the “Live Support” link at the bottom left of the homepage. To start a chat session with one of the support team members, you will be prompted to give your name and email address.
Answers to most questions can also be found quickly through the FAQ section linked to the “Contact Us” page. Topics covered include Registration, Accounts, Deposits, Withdrawals, Limits and Self-Exclusion, Technical, Games, V*Point, and General.
Facilitating and monitoring customer feedback is how Virgin Casino continually improves, so your opinions really do count. In fact, you can even write directly to Virgin Group’s CEO, Sir Richard Branson, through the pages of Virgin.com, and don’t be shocked if you hear back from him directly.
This Virgin Casino Review is exclusive to croupier.com
Croupier.com / Logo is a Registered Trademark ®
Copyright © 2009 Croupier.com – All Rights Reserved.
